413 Strengthgear
FAQS
What will it cost? Every project is custom quoted to ensure you get the best price for what you need. Main factors that compute the cost: garment type, number of imprint locations and colors, and quantity. Contact us for your custom quote. Are there art fees? Nope! We don’t charge any art fees for designing your project. For complex hand drawn art or re-creating intricate logos, if a fee needs to be assessed, we’ll get that okayed by you before we do it! What is production time? Normal production time for apparel is 12-14 business days after art proof and sales order approval. Production time for gift items will vary. How many do I have to order? Minimum order quantity for screen printed apparel is 48 pieces. Minimum order quantity for embroidery is 24 pieces. No sweat, you can divide that total quantity across all the different sizes you need. Minimum order quantity for gift items will vary. Can I mix and match product styles within the minimum? For apparel, yes, within the same design. Where do I start? A big thing that our clients say they appreciate about us; you have your own specialist to guide you from start to finish on every project. Call us at 903.939.8536. or email us at info@413sga.com and either Donna, Courtney or Royleane will take complete care of you! Can I provide my own artwork/logo? Absolutely, send it on over! Do you offer more than what is shown in the catalog? Most definitely! We’ve hand-picked these items to feature, but in no way are limited to only these, just let us know what you need. Once I start my order, how long does it take until I receive it? This will of course be different for every project, but want to make sure you allow enough time for the design process and finalizing order details prior to production time. Just as a very general framework, start talking to us about your project about a month out from when you need it. Do all my orders ship from Texas? We work with a network of manufacturers to make sure we produce your order close to you in order to cut down shipping time and cost. What if something is wrong with my order when I receive it? We do everything in our power to try and prevent errors, but it’s helpful to know that the decoration process is a hand crafted art, not a machine punching out exact replicas of a prototype. Don’t worry, if a mistake does happen, we make it right. Be sure to notify us within 5 days of receiving your order and include pictures. Occasional spoilage may occur in the decoration process. 413 allows for 2-5% spoilage per order. If exact quantities are needed, we recommend that extra be included in the order to cover possible print spoilage for each size, color, and style. How can I pay my invoices? We accept company check, cashier’s check, and all credit cards. Mail us your check or call Jodi to make a payment. Can I see the product in person before ordering it? You bet ya! Samples can be ordered for most blank apparel or gift items. Fees and shipping charges will apply.